Frequently Asked Questions

Everything you need to know about shopping at Ruby Yacht Outlet Mall.

How long does shipping typically take?

Standard shipping usually takes between 3 to 7 business days, depending on your location. You will receive a tracking number via email as soon as your order departs our warehouse.

What is your return policy?

We offer a 30-day return policy for most items in their original condition. Please ensure all tags are attached and the product is unused to qualify for a full refund.

Are the products at the outlet mall authentic?

Yes, we guarantee that all products sold at Ruby Yacht Outlet Mall are 100% authentic and sourced directly from reputable brands and authorized distributors.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

How can I track my order status?

Once your order is processed, you can track its status by logging into your account on our website or by clicking the tracking link provided in your shipping confirmation email.